The Fequently Asked Questions (FAQ) and Downloads area of this web site provide answers and resources that may be helpful in addressing your problems. We suggest that you view the FAQ area first before moving to the other sources of support noted below.
The DataCom ION User Manual is your primary point of reference. DataCom's goal is to have this manual be the authoritative reference for the DataCom ION Client software. If you have suggestions on ways in which DataCom can improve the Manual, we would very much like to hear them. Please E-mail your suggestions to
support@datacomvideo.com
You may also contact DataCom through E-mail with specific questions. Our E-mail point of contact for all technical support questions is
support@datacomvideo.com
DataCom provides 24 hour telephone support for ION customers. If you cannot find the answers you need in the Manual, please call our toll free technical support line at
1-866-399-8182
While most problems can be resolved through the ION Client User Manual or telephone support, on-site support may be covered at no additional charge within your warranty period. Additional on-site coverage may be purchased as DataCom's On-site Support Packages. Please contact Telephone Support to purchase a DataCom On-Site Support Package or arrange to have a DataCom engineer visit your site for on-site support.
Ho-Chunk Indian Nation in Baraboo, Wisconsin has awarded DataCom the surveillance contract. Pending this first installation,...
In the end the Datacom solution was clearly our best choice. It is an IBM server based solution and comes with IBMs outstanding customer support, It will easily grow with our needs and is extremely user friendly. It was also very budget friendly.